Privacy Policy | The Divorce Fairy

Contact details

Company Name: Rebecca Gale trading as The Divorce Fairy

Contact Name: Rebecca Gale

Information we collect and how we use it

We collect information to enable clients to book a discovery call or coaching via our website and to provide coaching services to our clients. The information we ask new and existing clients to provide is collected and categorised as:

Personal Identifiers - this is personal information about you as follows:

Name
Telephone
Email address

This information is collected to enable us to contact you to arrange and conduct coaching. This information is mandatory in order that we are able to properly identify our clients.

Contact Form - When you use our contact form, we use a third-party Wix.com form and submissions table to manage and store contact requests. The third-party software is provided by Wix.com (UK) Limited, Mazars, 30 Old Bailey, London, EC4M 7AU registered in England and Wales with Company Number 12576807. For the purpose of this policy, The Divorce Fairy is the Data Controller.

Scheduling of Coaching - When you book a discovery call or coaching session on our web site, we use a third-party product, Calendly, to record your name and other information you share with us. The third-party software is provided by Calendly, LLC, having its principal place of business at BB&T Tower, 271 17th Street NW, Atlanta, GA (USA). For the purposes of this policy, The Divorce Fairy is the Data Controller.

Payment Processing - When you purchase a coaching session or coaching package, we use a third-party payment processor, Stripe Payments UK Ltd, 9th Floor, 107 Cheapside, London, EC2V 6DN registered in England and Wales with Company Number 08480771. For the purpose of this policy, The Divorce Fairy is the Data Controller.

Coaching Notes - Coaching notes are handwritten notes taken during the coaching session to enable the Coach to remember key points and plan coaching strategies. The notes do not contain identifiable data, only first names are used.

Cookies and similar technologies

When you access our website, we will use a cookie to enable collection and storage of information to facilitate better future interactions with our site. Cookies are pieces of code that take note of your behaviour and preferences while visiting a website. A cookie consent banner informs you how cookies are being used on this site.

Only essential cookies are placed on your device by default. Visitors have 3 options for how they wish to proceed with cookies while visiting the site:

Accept: You accept all non-essential cookies.
Decline All: You decline all non-essential cookies.
Settings: You have the option to customize your cookie experience. For example, you may accept functional cookies while declining marketing cookies.

Lawful Basis for Processing Personal Data Under General Data Protection Regulation (UK GDPR)

The lawful basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. We may process your Personal Data because:

We have a contractual obligation
You have given your consent. You are able to remove your consent at any time. You can do this by contacting info@thedivorcefairy.co.uk

For legal reasons

Any information the Client discloses is entirely confidential and will not be disclosed to others, save in circumstances in which withholding of information might result in harm to the Client or others, or lead to legal proceedings of any kind, or as may be required by the law.

How we store your personal information

Your information is securely stored. We keep coaching notes for 6 months after the last coaching session.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@thedivorcefairy.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@thedivorcefairy.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk